Shipping Charges

  • Most orders ship free to addresses in the continental US via standard economy ground.
  • To qualify for free shipping, you must meet the following criteria:
    • The product must be marked as a “free shipping” product.
    • The product must be in stock.
    • The order must be shipped to the contiguous United States (one of the 48 adjoining states plus the District of Columbia).
    • Orders shipping to Alaska and Hawaii are not eligible for free shipping promotion.
    • The order must ship to a single address.
    • The order must ship via a standard ground shipping. Expedited shipping methods are not eligible for free shipping.
  • If you require expedited shipping services, please contact customer service for a quote.

Shipping Methods

  • Most orders ship via UPS ground.
  • We will occasionally ship orders will via USPS or FedEx.
  • Some larger orders will be shipped using a LTL freight carrier.

Lead Times 

  • Most orders for stock items will ship in 1 to 2 business days.
  • Lead times for custom items will be provided with your sales quote.

Transit Time

  • Transit time will vary depending on the shipping address and the location from where we ship the order..
  • Most order will be shipped from our warehouse in Portland, TX.

Returns

  • We only accept returns for stock items.
  • Custom orders are not eligible for return unless we fail to meet the specification outlined in the order.
  • Stock items may be returned within 30 days of the date of purchase for a full refund.
  • Stock items returned after 30 days will be subject to a 15% restocking fee.
  • We do not accept returns for any item after 90 days.
  • We only accept “full box” returns.  We do not give any credit for partially used boxes.
  • Before you make a return, please contact customer service to receive authorization before you return your product.
  • We will not accept any returns without prior authorization.
  • Damaged merchandise must be reported within 7 days of the delivery date.